Position Title:          Monitoring and Evaluation Officer

Reports To:                Monitoring and Evaluation Supervisor

Division:                      Humanitarian and Development

Location:                     Nairobi, Kenya

Grade Level:              Grade 5, Officer

Introduction

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities

around the globe through just and sustainable solutions to hunger, poverty, displacement, and disaster.

CWS does not discriminate based on race, color, religion, sex, national origin, gender identity, genetic

information, age, disability, or veteran status in employment or in the provision of services.

The Project Officer, Monitoring and Evaluation will support the implementation of monitoring,

evaluation, accountability, and learning activities for CWS Africa humanitarian and development

programs. Reporting to the Monitoring and Evaluation Specialist, the position will assist with data

collection, data quality checks, routine monitoring, field follow-up, partner coordination, documentation,

reporting, and use of project evidence for learning and program improvement.

Key Relationships

Internal to CWS:

• Monitoring and Evaluation Supervisor
• Humanitarian and Development Programs Director; Program Managers; Project Officers;
• Program Technical Focal Points; Operations, Finance, Grants, Compliance, and Headquarters colleagues.

External:

• Implementing partners
• Community stakeholders
• Enumerators
• Consultants
• Government and coordination stakeholders
• Project participants as appropriate.

Working Environment

Office environment with regular field engagement, partner follow-up, and periodic travel to CWS Africa

program locations and project sites as required.

Monitoring and Field Data Collection Support (35%)

• Support implementation of project monitoring plans, indicator tracking tools, data collection schedules, and reporting timelines.
• Collect, compile, and verify routine project data from CWS teams, partners, field activities, and approved data collection tools.
• Conduct field monitoring visits and document project progress, challenges, beneficiary feedback, and emerging issues.
• Support baseline studies, assessments, evaluations, post-distribution monitoring, satisfaction surveys, and learning exercises as assigned.
• Ensure completed data collection tools are accurate, complete, timely, and submitted according to agreed procedures.

Data Management, Quality and Analysis (25%)

• Enter, clean, organize, and maintain project data in approved databases, trackers, dashboards, and electronic data collection systems.
• Conduct first-level data quality checks to identify missing, inconsistent, duplicate, or inaccurate information and follow up for correction.
• Support the Monitoring and Evaluation Specialist in routine data quality reviews, analysis, visualization, and preparation of monitoring summaries.
• Maintain confidentiality and responsible handling of participant, partner, and program data in line with CWS standards.
• Assist program teams to understand basic data trends and use monitoring information for day-to-day project follow-up.

Reporting, Documentation and Learning (15%)

• Prepare draft activity reports, field monitoring notes, data summaries, meeting notes, and documentation for review by the Monitoring and Evaluation Specialist.
• Support collection and documentation of lessons learned promising practices, success stories, case examples, and beneficiary feedback.
• Maintain organized project documentation, including data collection tools, attendance lists, monitoring reports, photos where approved, and partner submissions.
• Assist with consolidation of information for donor reports, internal updates, learning meetings, and program review sessions.

Partner and Team Coordination Support (10%)

• Follow up with partners and project teams on timely submission of monitoring data, reports, supporting documents, and feedback.
• Provide basic orientation and support to staff, partners, and enumerators on approved data collection tools and reporting templates.
• Coordinate logistics for monitoring visits, data collection activities, reflection sessions, trainings, and learning meetings as assigned.

Compliance, Accountability and Safeguarding Support (10%)

• Support compliance with CWS program standards, donor requirements, ethical data collection principles, safeguarding expectations, and data protection practices.
• Assist in documenting and following up beneficiary feedback, complaints, and accountability information through approved channels.
• Identify data, reporting, safeguarding, or compliance concerns and escalate them promptly to the Monitoring and Evaluation Specialist.
• Support accurate reporting of suspected fraud, malfeasance, data breaches, or significant compliance risks through appropriate channels.

Additional Roles and Responsibilities (5%)

• Perform other duties as assigned by the Monitoring and Evaluation Specialist.

Experience

• Minimum of four years of relevant professional experience in monitoring and evaluation, data collection, project implementation, research, accountability, learning, or program support roles.
• Experience supporting humanitarian, development, refugee assistance, protection, community development, governance, education, or related programs is required.
• Experience using data collection tools, monitoring templates, indicator trackers, databases, or reporting systems.
• Experience conducting field monitoring, beneficiary verification, assessments, surveys, or partner follow-up is preferred.
• Experience supporting donor-funded projects is an advantage.

Knowledge and Skills

• Good understanding of monitoring, evaluation, accountability, and learning concepts, including indicators, data collection, data quality, and reporting.
• Strong attention to detail and ability to collect, review, and organize accurate project data.
• Ability to use Microsoft Excel, Word, PowerPoint, Outlook, and Teams; experience with KoboToolbox, ODK, CommCare, Power BI, or other data tools is an advantage.
• Good writing, documentation, communication, and presentation skills.
• Ability to work respectfully with communities, partners, consultants, and staff in a multicultural environment.
• Fluency in written and spoken English is required; spoken Swahili and French are an advantage.

Education and Certifications

• Bachelor’s degree in Monitoring and Evaluation, Statistics, Social Sciences, Development Studies, International Development, Economics, or a related field is required.
• Training and certification in monitoring and evaluation, data collection, data analysis, research methods, project management, or humanitarian/development programming is an advantage.

Abilities

The Project Officer, Monitoring and Evaluation must have the ability to:

• Communicate effectively both verbally and in writing.
• Follow work plans, instructions, and agreed procedures with accuracy and reliability.
• Maintain strong attention to detail, data accuracy, documentation, and deadlines.
• Analyse basic project information and present findings in clear and practical formats.
• Work independently on assigned tasks while seeking guidance appropriately from the Monitoring and Evaluation Specialist.
• Manage multiple tasks and priorities in a fast-paced, multicultural environment.
• Handle confidential program, beneficiary, administrative, and operational information with discretion.
• Conduct oneself professionally and courteously to represent the best interests of CWS.
• Respect different spiritual traditions inside and outside Christianity and contribute to collaboration across diverse perspectives.

Important Requirements

• Strong English communication skills, both written and oral.
• Ability to work in a multicultural environment is required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
• Remain alert and responsive to any child safeguarding and PSEAH (Prevention of Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding PSEAH practices, understand the child safeguarding and PSEAH Policies and procedures, and conduct yourself in a manner consistent with the Child Safeguarding and PSEAH Policies.

• This position is based in Nairobi, Kenya.
• This position requires use of laptops at all time, competence in Microsoft office packages is required.
• Background check which includes references and an educational and criminal check is required before the start of employment
• This position is Full Time
• All employees should be prepared to work from the CWS office