Position Title:                                        Program Processing Associate

Reports To:                                                Program Processing Supervisor

Supervises:                                               N/A

Division :                                                    CWS Africa

Department:                                            Program Implementation

Team:                                                           Nairobi

Job Location:                                            Nairobi, Kenya

Grade Level:                                              Grade 5, National

Introduction: 

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around  the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does 

not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic  information, age, disability or veteran status in employment or in the provision of services.

This position is responsible for applying in-depth USRAP knowledge to process and implement policies for cases throughout the USRAP Programs pipeline. This includes processing cases through the various case processing stages including; Acceptance to Program, Prescreening, USCIS Support, Correspondence, Medicals, Assurance, Cultural Orientation and Travel. This position contributes to the overall case management of the USRAP pipeline.

Working Environment

• In-office work
• Travel to the field as may be required.

Program Administration  (50%)

• Ensure high‑quality refugee processing through strict adherence to CWS/RSC Africa, Department of State (DOS), USCIS, and Refugee Processing Centre (RPC) policies, procedures, eligibility criteria, and data‑management standards.
• Execute assigned refugee case processing tasks accurately and within established timeframes, in line with approved policies and procedures.
• Maintain complete, accurate, and up‑to‑date case records, including timely and correct updates in START.
• Serve as a Programs Processing Point of Contact for assigned case processing activities, supporting effective coordination and timely task completion.
• Support Program Processing Supervisors in the development of training schedules and delivering training sessions as requested.

Compliance (30%)

• Conduct case processing activities in accordance with policies and procedures issued by PRM, RPC, and CWS/RSC Africa.
• Support the development and updating of Processing Guides
• Perform regular quality control checks and ensure that all case updates in START are completed accurately and in compliance with established standards.

Representation and Engagement (10%)

• Maintain effective working relationships with RSC implementing partners, including PRM, IOM, UNHCR, RPC, and domestic Resettlement Agencies, to support coordinated and compliant refugee processing.
• Represent and promote organizational policies, procedures, and values through professional conduct and consistent communication with staff and partners. 

Additional Responsibilities (10%)

• Undertakes additional work-related duties as agreed upon by Programs leadership to support Programs and CWS/RSC Africa, including administrative tasks
• Any other duties as assigned

Experience:  

• A minimum of four (4) years relevant paid work experience required.
• Previous experience conducting trainings or presentations preferred.

Skills:  

• Demonstrated written and spoken fluency in English, with strong verbal and written communication skills.
• Strong interpersonal and diplomacy skills, with the ability to work effectively in a multicultural environment.
• Strong computer skills, with Microsoft Office applications;
• Excellent organizational and time management skills.
• Excellent organizational, planning, and time‑management skills, with the ability to prioritize tasks and meet deadlines.

Education & Certifications:  

• Bachelor’s Degree in a relevant required.

Abilities:  

• Strong attention to detail with the ability to maintain high performance standards and meet set deadlines.
• Sound judgment and problem‑solving skills, with the ability to seek guidance when faced with unexpected challenges.
• Ability to manage a large and diverse workload under pressure while maintaining professionalism with colleagues, partners, refugees, and stakeholders.
• Ability to adapt to urgent priority changes including and not limited to primary assigned tasks changing in short notice.
• Maintain the integrity of official records.

Important Requirements:

• Strong English communication skills, both written and oral.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.
• Remain alert and responsive to any child safeguarding and PSEAH (Prevention of Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding PSEAH practices, understand the child safeguarding and PSEAH Policies and procedures, and conduct yourself in a manner consistent with the Child Safeguarding and PSEAH Policies.

• This position is full time and based in Nairobi, Kenya.
• This position always requires use of laptops, competence in Microsoft office packages is required.
• This position involves a range of work environment and functional requirements, including but not limited to the following. 
  • This position requires the use of a computer screen and headphones for extended periods.
  • This position requires strong typing ability, including maintaining accuracy and efficiency when entering information over prolonged durations.
  • This position requires the ability to work effectively in a shared, open plan workspace.
• The candidate must be willing and able to travel on short notice. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
• Having a valid passport (including sufficient pages for travel), is recommended.
• Ability to travel for work assignments internationally when the need arises.
• Background check which includes references, and an educational and criminal check is required before the start of employment.
• All employees should be prepared to work from the CWS office within their location of hire.